Garuda to drop face masks after passengers complain they can’t see cabin crew’s smiles
18 Jun 2020 05:24:38
National flag carrier Garuda Indonesia is planning to replace the face masks worn by its flight attendants with an alternative form of personal protective equipment (PPE) after passengers complained that the masks affected their perception of the cabin crew’s hospitality.
Since the airline resumed domestic flights on May 7, flight attendants have worn face masks and gloves as part of the health protocols put in place to prevent COVID-19 transmission.
However, Garuda president director Irfan Setiaputra said the company received many complaints from passengers saying that they could not see the faces of the cabin crew clearly when they had face masks on.
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